Can't create User Account with existing Window Account

Question

I bought a new Lenovo computer in China and had Window 11 Pro English installed by the seller. They created a local user account, but when I go to "Use a Microsoft Account", I can approve the authentication request by the app on a phone I bought abroad which has Google Services, but the final step requires my password, which is rejected.

I thought I was making a mistake about the password, but have confirmed it works on another device.

Could some helpful person advise?

Thanks.

Answer 1

It appears you are having trouble signing into your Microsoft account on your new Lenovo computer. Here are some suggestions that might help you resolve this issue:

1. Verify Password: Double-check that you are entering the correct password. Since you mentioned it works on another device, ensure there are no keyboard layout differences or issues like caps lock being activated.
2. Try InPrivate Mode: Use your browser's InPrivate or Incognito mode to attempt the sign-in process. This can help avoid problems related to cached data.
3. Clear Browser Cache: If you are using a web browser, clear its cache and cookies, and then try to log in again.
4. Change Network: If possible, connect to a different network, such as a mobile hotspot, to see if the issue persists.
5. Contact Microsoft Support: If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance. You can sign in with any account to access their support options.

I hope one of these suggestions helps you successfully log into your Microsoft account!