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Microsoft 365 on Samsung tablet.

Yvonne Blank 0 Reputation points
2026-02-12T12:38:12.78+00:00

I have downloaded Microsoft 365 to my Samsung tablet but can't use it. I am asked to klick on "start free trial". I already have an account, which I use on my computer. What am I supposed to do?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. Jhun Buala 4,980 Reputation points Independent Advisor
    2026-02-12T13:22:48.3433333+00:00

    Hi Yvonne Blank,

    Good day. I'm Jhun an independent advisor. In regards with your Microsoft 365 issue, it sounds like your Microsoft 365 app on your tablet is not recognizing that you already have a subscription.

    Try to do these steps below and see if it will fix the problem.

    A. Sign in with your existing account.

    1. Open the Microsoft 365 app, Word, Excel, or the main Microsoft 365 app on your tablet.
    2. Look for a “Sign in” link instead of “Start free trial.” Sometimes it’s small text under the free trial button.
    3. Enter the same Microsoft account you use on your computer, the one tied to your subscription.
    4. Important: If you accidentally tap “Start free trial,” the app may try to start a new trial instead of recognizing your existing subscription.

    B. Check subscription recognition.

    1. After signing in, the app should detect your active Microsoft 365 license.
    2. You’ll then have full editing capabilities, not just view mode.

    C. If it still asks for a trial, Make sure your app is up to date from the Google Play Store. Sign out and back in, sometimes the app needs a fresh sign-in to detect your subscription. Ensure the Microsoft account you’re using is the one with a subscription. A common mistake is using a personal account vs. a work/school account.

    D. As an alternative method, Install the Office app, all-in-one, instead of separate Word/Excel apps. Sign in with your account there, it usually recognizes subscriptions more reliably.

    I hope this helps.

    Regards,
    Jhun

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  2. Q&A Assist
    2026-02-12T12:38:21.9366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To use Microsoft 365 on your Samsung tablet, you should sign in with your existing account instead of starting a new free trial. Here are the steps you can follow:

    1. Open the Microsoft 365 app on your tablet.
    2. When prompted to start a free trial, look for an option to sign in instead.
    3. Enter the same credentials (email and password) that you use on your computer.

    If you do not see the sign-in option, make sure you have the latest version of the app installed. If issues persist, consider uninstalling and reinstalling the app to refresh it.

    References:

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