accessing vlk keys

Question

Hi

I don't seem to have a volume license tab in the admin centre, I have assigned all roles, but still no tab,

When I received an email to manage the volume license and signed in and agreed and then 2 hours later received info on the licenses and how to obtain the keys.

I have contacted my supplier how is looking into it, to see if it linked to our subscription; can you tell me whether I successfully accepted the agreement to manage the subscription.

kind regards

Mark

Answer 1

It seems that you are experiencing issues accessing the Volume Licensing (VL) tab in the Microsoft 365 admin center, even after assigning all roles. Here are a few points to consider:

1. Role Assignment: Ensure that you have been assigned a VL role in the Microsoft 365 admin center. You need to be a named contact or have a VL role to view the VL Contracts page. If you are not an Enterprise Agreement (EA) or Enterprise subscription (EAS) customer, you must be a named contact on the VL agreement at the time of contract creation.
2. Agreement Acceptance: If you received an email confirming your ability to manage the volume license and you signed in and agreed, it typically indicates that you have accepted the agreement. However, it may take some time for the changes to reflect in your admin center.
3. Contact Supplier: Since you have already contacted your supplier, they should be able to confirm whether your subscription is correctly linked to the volume licensing agreement.

If you continue to face issues, you might consider reaching out to Microsoft support for further assistance.

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References:

• Manage volume licensing user roles
• View volume licensing contracts in the Microsoft 365 admin center