Company Wide AMD Chip Computers Restarting When Turning on Camera or Sharing Screen During Teams Call

Question

Company Wide AMD Chip Computers Restarting When Turning on Camera or Sharing Screen During Teams Call

Spencer Case 0

Hi,

Certain devices with AMD processors on Win 11 23H2, and 24H2 are experiencing a computer restart when turning on their camera in a teams meeting or when sharing their screen in a teams meeting. It seems to have occurred after the January Security Update. This is a organization wide issue and I can't seem to get a good response for Lenovo or AMD. Both are stating it was due to the Windows January Security Update.

Moved from: Microsoft Teams | Development

Spencer Case 0 Reputation points

2026-02-12T13:11:17.1633333+00:00

I'll add on these computers all drivers and windows updates are up to date.
Nathan Tong 5 Reputation points

2026-02-27T04:50:19.42+00:00

I have rolled out 2 x Thinkpad L13 AMD machines over the past few weeks, new models for us, and have had similar reports. Teams will be working fine, then after around 20 mins, camera on, sharing screen. Teams will either start to lag then freeze, or the machine will restart.

Tried upgrading to 25H2 with the last machine, and it did the same thing.
Julie-Hu 7,015 Reputation points Microsoft External Staff Moderator

2026-03-04T10:41:04.54+00:00
Hi @Nathan Tong,

Thanks for sharing this. I understand you’re seeing a similar issue across newly deployed ThinkPad L13 AMD devices, where Microsoft Teams works normally at first, but after around 20 minutes, with the camera on or screen sharing enabled, Teams begins to lag, freeze, or causes the device to restart. You’ve also confirmed that upgrading one of the devices to Windows 25H2 did not resolve the behavior.

While the symptoms sound similar, the underlying cause can vary depending on factors such as hardware configuration, drivers, firmware, Teams version, and Windows build, so it’s best to avoid mixing multiple scenarios in a single thread.

To help keep the investigation focused and move toward an effective resolution more quickly, please consider creating a new, dedicated Microsoft Q&A thread for this specific scenario.

When creating the new thread, it would be helpful to include:

Device model (ThinkPad L13 AMD)

Windows version and build (including whether 25H2 is installed)

Teams version

When the issue occurs (for example, after ~20 minutes, during camera use or screen sharing)

Observed behavior (lag, freeze, unexpected restart)

Troubleshooting already attempted (OS upgrade, updates, etc.)

You can create the thread by going to Microsoft Q&A, selecting Ask a question, and tagging Microsoft Teams and Windows as appropriate.

An agent will then assist you for further investigation.

Thank you for your cooperation and understanding!

2 answers

Your answer

Spencer Case 0 Reputation points

2026-02-12T13:11:17.1633333+00:00

I'll add on these computers all drivers and windows updates are up to date.
Nathan Tong 5 Reputation points

2026-02-27T04:50:19.42+00:00

I have rolled out 2 x Thinkpad L13 AMD machines over the past few weeks, new models for us, and have had similar reports. Teams will be working fine, then after around 20 mins, camera on, sharing screen. Teams will either start to lag then freeze, or the machine will restart.

Tried upgrading to 25H2 with the last machine, and it did the same thing.
Julie-Hu 7,015 Reputation points Microsoft External Staff Moderator

2026-03-04T10:41:04.54+00:00

Hi @Nathan Tong,

Thanks for sharing this. I understand you’re seeing a similar issue across newly deployed ThinkPad L13 AMD devices, where Microsoft Teams works normally at first, but after around 20 minutes, with the camera on or screen sharing enabled, Teams begins to lag, freeze, or causes the device to restart. You’ve also confirmed that upgrading one of the devices to Windows 25H2 did not resolve the behavior.

While the symptoms sound similar, the underlying cause can vary depending on factors such as hardware configuration, drivers, firmware, Teams version, and Windows build, so it’s best to avoid mixing multiple scenarios in a single thread.

To help keep the investigation focused and move toward an effective resolution more quickly, please consider creating a new, dedicated Microsoft Q&A thread for this specific scenario.

When creating the new thread, it would be helpful to include:

Device model (ThinkPad L13 AMD)

Windows version and build (including whether 25H2 is installed)

Teams version

When the issue occurs (for example, after ~20 minutes, during camera use or screen sharing)

Observed behavior (lag, freeze, unexpected restart)

Troubleshooting already attempted (OS upgrade, updates, etc.)

You can create the thread by going to Microsoft Q&A, selecting Ask a question, and tagging Microsoft Teams and Windows as appropriate.

An agent will then assist you for further investigation.

Thank you for your cooperation and understanding!

Answer 1

Dear @Spencer Case,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you’re experiencing an organization-wide issue where Windows 11 devices with AMD processors (versions 23H2 and 24H2) unexpectedly restart when users enable their camera or start screen sharing during Microsoft Teams meetings, an issue that began after the January security update, persists despite all drivers and Windows updates being current, and for which both Lenovo and AMD have indicated the Windows update as the likely cause without providing a clear resolution.

I sincerely apologize for the inconvenience caused by this issue.

Regarding this situation, because the problem is not isolated to a single user or device and persists even with all Windows, Teams, and OEM drivers fully up to date, this strongly indicates a broader compatibility issue that requires investigation at the platform level.

To resolve this, Microsoft’s support team will need to step in. A Technical Support Engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly.

Here’s what your Global Admin should do next:

Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.

Sign into the "Microsoft Admin Center"
After clicking on "Help & Support" button like this image, you can type "I need agent support via phone or email". After that, you can click on "Contact support"
Choose contact method: "Phone"
Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.
Finally, click on "Contact me"

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

If there are any updates or if you still need assistance, I’m more than happy to help.

Looking forward to hearing how things are progressing whenever you have a chance!

Thank you very much for your understanding and kindness!

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

It appears that the issue you're experiencing with certain AMD processor devices restarting during Teams meetings when turning on the camera or sharing the screen is related to the January 2026 Windows security update (KB5073455). This update has been reported to cause problems specifically for devices with Secure Launch capabilities. However, the context does not provide specific information about issues directly related to AMD processors in Windows 11 versions 23H2 and 24H2.

For a resolution, it is recommended to install the latest updates, as issues like these are often addressed in subsequent patches. You may also want to check for any updates from Microsoft regarding this specific problem, as they may release fixes or workarounds in future updates.

References:

Nathan Tong 5 Reputation points

2026-02-27T04:49:30.55+00:00

mistake post

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Company Wide AMD Chip Computers Restarting When Turning on Camera or Sharing Screen During Teams Call

2 answers

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