I have this same problem tried everything nothing had happened many users have this same problem right now, pathetic windows
How do I fix Microsoft Store as it refuses to open and work properly?
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The AD Journal
15
Reputation points
The problem goes that every time I try to open Microsoft Store I am greeted with this. When I click refresh this page it does nothing but close it and try to open it again only to fail again. I've tried several methods to address this issue.
- Firstly, I've tried 'wsrestore.exe' to no avail.
- I've also tried to fix corrupt system files through scannow and DISM.
- I've tried checking for inactive services. There was a mention of checking for BITS but it doesn't show up as a service or as an optional feature.
- I've tried an in-place upgrade but that didn't fix it.
- I've even reset my PC and that did nothing but waste hours of my time.
Windows Specifications:
Edition Windows 11 Home Single Language
Version 25H2
Installed on 11/02/2026
OS build 26200.7840
Experience Windows Feature Experience Pack 1000.26100.291.0
Windows for home | Windows 11 | Microsoft Store
4 answers
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arnab bhattacharjee 10 Reputation points2026-02-13T14:32:21.1466667+00:00 Nothing would work, pathetic windows , i have this same problem for two days, contacted ms customer care, a guy over there created a new profile ms store worked fine, but when I signed up my ms account the problem has started again. Let me tell you that guy had tried everything and I also did, wasted 10+hours, Microsoft is busy with copilot that's why they are not working in core apps, every update will fix something and create new nuances , they think everyone is unemployed and want to waste our time
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David-M 106.8K Reputation points Independent Advisor2026-02-12T13:53:05.2966667+00:00 Hi. I'm David, and I'm happy to help you.
Did you try to attach an image? Because it didn't come through.
After selecting the image, you need to click "Insert image" to complete attaching the image to your post.
The In-place Upgrade and resetting the PC should have fixed the issue with the Microsoft Store. Are you sure these procedures finished successfully?
Sometimes a problem occurs in the middle of the process, and the changes are reverted, and it may happen that no error is displayed on the screen, making it seem like it finished successfully.
Also, please clarify the following:
Do you have a third-party antivirus installed? If yes, which one?
Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?
I await your reply.
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The AD Journal 15 Reputation points
2026-02-13T16:15:29.1266667+00:00 Firstly, I did try to attach an image and sure enough it was uploaded but it didn't come through in the post. All it said however was "Microsoft Store Failed to Initialise. Try refreshing or come back later".
I did an in-place upgrade and I waited through the whole process but it just set me back on Windows updates and did nothing to change the problem with Store.
Then I tried the reset and I had to log in all over again with my Microsoft account and again into Firefox which is my main browser, I went through all that thinking it ought to have been fixed but it wasn't.
My laptop came with McAfee by default but I uninstalled it the second I got it and later, I had to uninstall it again when I reset it.
Lastly, I didn't have any VPN software installed. All I had installed was Firefox, Steam, and a couple of my games which were all from the store as I had game pass.
I'd like to add that Microsoft Store was updating Minecraft Launcher last it was working properly, it had shown 'Almost done' for upwards of half an hour and when I finally switched to the window and clicked on Minecraft to go to it's page, the Store crashed and was never fixed again.
I had spent two days trying to fix it and gave up when I couldn't do a fresh install from a USB drive because my Acer bios doesn't allow external boot devices. :(
I appreciate you trying to help but this seems like an altogether lost case.
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David-M 106.8K Reputation points Independent Advisor
2026-02-13T16:41:38.2066667+00:00 Thanks for the details.
Just to clarify:
Acer laptops support booting from USB, but it's often necessary to adjust some settings in the BIOS for the USB flash drive to be recognized.
Regarding the problem with the Microsoft Store:
Create a new local account with admin privileges, sign in to the new account, and see if the same behavior occurs.
To create the local account, follow the instructions in "Add a user account". Create the user without a Microsoft account.
To give administrator privileges to the new user, follow the instructions in "Configure a user as an administrator".
Then, log out of the current account and log into the new local account. On the new local account, see if the same behavior occurs when you try to open the Microsoft Store.
If you prefer to perform a fresh install, please give me more details about exactly what happens when you try to boot using the USB flash drive. Also, clarify if you have already tried using the Boot Menu (usually pressing F12 immediately after turning on the laptop), and if you have already tried changing the boot priority in the BIOS settings.
Feel free to ask any questions you may have.
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The AD Journal 15 Reputation points
2026-02-13T17:18:58.87+00:00 The local account method worked! Oh, how much I thank you for your help! You, sir, are truly a hero!
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The AD Journal 15 Reputation points
2026-02-13T17:57:10.58+00:00 Well, it didn't work. The problem is back after a restart.
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The AD Journal 15 Reputation points
2026-02-13T18:22:45.5933333+00:00 Okay, part of it works now. Just the updates section. I really hope this gets fixed in an update.
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arnab bhattacharjee 10 Reputation points
2026-02-13T18:56:07.99+00:00 Yes it is working sometimes sometimes not, maybe sever issue from ms, happening with me from two days just like you, do not try anything as it will not fix it permanently
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Supriya Gupta 5 Reputation points2026-02-12T13:13:26.47+00:00 Since you’ve already tried SFC, DISM, a reset, and an in-place upgrade, the issue is most likely a Microsoft Store registration problem rather than general system corruption. If BITS is missing or the Store still fails, your Windows 11 25H2 build may be corrupted, and a clean install of the latest stable Windows version may be the only reliable fix.