Hi, thank you for replying. I understand you on that. Moreover, let us make sure that there are no software-related issues on the PC, kindly follow the steps below:
Method 1. Do a clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
If none of the above solutions work, I suggest doing an in-place upgrade, which will update the device to the latest version and repair all issues without deleting any files.
Kindly follow the steps from this link:
Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.