My personal (not education, other one) account has been locked, it says to enter telephone number and then says currently this method is not supported and I'm having no way to login into my account. (Uzbekistan)

Question

My personal (not education) account has been locked, it says to enter telephone number and then says currently this method is not supported and I'm having no way to login into my account. (Uzbekistan)

And it asks to sign in to get help or ask question, very good. What should I do now?

Answer 1

"Try another verification method" is an indication that your account is temporarily blocked due to unusual activity.

You will need to wait for the account block to expire first (exactly 48 hours) before performing the steps I provided above.

Please make sure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.

Lastly, I highly recommend checking the official Microsoft article regarding account blocks, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

The error message you received when resetting the password is an indication that your account is temporarily blocked due to the system detecting unusual activity.

Kindly perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl