Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
is there a uk number i can contact?
Global Admin account recovery for Entra ID tenant
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Carly Silverberg
0
Reputation points
I have changed iphones and having issues with my Authenticator App.
I am the only Global Admin on my business account and cannot sign in through this account (as it requires access to the Authenticator app once I've entered the password).
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 11,260 Reputation points Microsoft External Staff Moderator2026-02-12T14:47:13.9933333+00:00 Hello Carly Silverberg
Thank you for reaching out to Microsoft Q&A.
Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:
Please send me the detail via private message. So, we can assist you further.
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Shubham Sharma 11,260 Reputation points Microsoft External Staff Moderator
2026-02-20T11:20:15.31+00:00 Hello Carly Silverberg
Could you please provide an update into private message?
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