Need email or chat for a live agent

Question

I have tried the solutions provided on this MS Q&A site and they didn't work. At this point, I need some type of "live" agent (email or chat) to address my issue. I've PAID for my MS 365 Family Subscription and continue to get the intrusive Pop-Up every time I'm in MS Office (which is working great).

Answer 1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then correctly recognised and did the popups stop?

Answer 2

To connect with a live agent regarding your Microsoft 365 Family Subscription issue, you can use the following steps:

1. Go to the Microsoft support page by visiting support.microsoft.com/contactus/.
2. Ensure you are signed in with your Microsoft account that has the subscription.
3. Type "Chat with an agent" in the search bar and hit Enter.
4. Click on the "Contact support" button at the bottom.
5. Select the product you need help with and follow the prompts to connect with a live agent.
6. Alternatively, you can choose the "Call me back" option if you prefer to receive a call.

This should help you get the assistance you need for the pop-up issue you are experiencing.

---

References:

• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A