Microsoft authenticater app installed on Galaxy z Fold3 Model: SMF926U ATT

Question

application is returning a network error not allowing setup to continue or complete. Is there a work around to complete for this phone?

Answer 1

If you are experiencing a network error while trying to set up the Microsoft Authenticator app on your Galaxy Z Fold3, here are a few troubleshooting steps you can try:

1. Check Internet Connection: Ensure that your device is connected to a stable internet connection, either through Wi-Fi or mobile data.
2. Restart the App: Close the Microsoft Authenticator app completely and then reopen it to see if the issue persists.
3. Clear App Cache: Go to your device's settings, find the Microsoft Authenticator app, and clear its cache. This can sometimes resolve issues related to app performance.
4. Update the App: Make sure that you are using the latest version of the Microsoft Authenticator app. Check the Google Play Store for any available updates.
5. Reinstall the App: If the problem continues, try uninstalling the Microsoft Authenticator app and then reinstalling it from the Google Play Store.
6. Check Device Settings: Ensure that your device's date and time settings are correct, as incorrect settings can sometimes cause network issues.
7. Try a Different Network: If possible, switch to a different Wi-Fi network or use mobile data to see if the issue is related to your current network.

If none of these steps resolve the issue, you may need to contact Microsoft support for further assistance.