I need to change me email 'display name' and I keep getting told to speak to IT but im self employed (I am IT)

Question

I've been going in circles and ended up asking AI to help work out the issues.

I've been told to say the below to Microsoft but I can't speak to them. I've tried calling and even the number says it's not recognised.

“I cannot access the Microsoft 365 admin centre because my account is not an admin and there is no other admin. I need help recovering Global Admin access for my organisation.”

Answer 1

Hi Eden

Thank you for reaching out to the Q&A Forum.

To protect your personal information and better understand your situation, I’ve sent you a private message with a few details to check.

Please take a look whenever it’s convenient for you.

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

If you are self-employed and you are the only person managing your Microsoft 365 account, you may need to recover your Global Admin access if you are unable to access the admin center. Here are some steps you can take:

1. Confirm Account Details: Make sure you are using the correct email address associated with your Microsoft 365 account.
2. Identity Verification: You may need to go through Microsoft's identity verification process. This could involve providing business documentation or verifying domain ownership.
3. Submit a Support Request: If you cannot access the admin center, you can submit a support request through the Microsoft 365 support page. Select the option for issues related to account access.
4. Contact Microsoft Support: If you are still having trouble, you can try reaching out to Microsoft support via their official support channels. If the phone number you have is not recognized, ensure you are using the correct number for your region.

Since you mentioned that you cannot speak to Microsoft directly, submitting a support request online might be your best option. Make sure to explain your situation clearly, indicating that you are the sole administrator and need to regain access to manage your account.