Authentication Failed for OneCognizant Portal .

Question

Hi everyone,

I am having trouble accessing the OneCognizant portal. Every time I attempt to log in using my corporate credentials, I receive an "Authentication Failed" message after the MFA prompt.

Is this a known issue with the Microsoft Entra ID (Azure AD) integration for Cognizant, or do I need to have my MFA profile reset by the Global IT Helpdesk?

Any advice would be appreciated!

Answer 1

If you are encountering an "Authentication Failed" message after the MFA prompt when trying to access the OneCognizant portal, it may be related to several factors involving Microsoft Entra ID (Azure AD). Here are some steps you can consider:

1. Check MFA Configuration: Ensure that your MFA methods are correctly configured. If there have been recent changes to your MFA settings or if you have not registered your security information, this might cause authentication issues.
2. Contact Global IT Helpdesk: If you suspect that your MFA profile needs to be reset, it would be advisable to reach out to your Global IT Helpdesk. They can assist in re-registering your MFA methods or resolving any account-related issues.
3. Known Issues: While specific known issues with the OneCognizant portal are not detailed in the provided context, authentication failures can sometimes occur due to configuration issues or service interruptions. It’s best to verify with your IT department if there are any ongoing issues.
4. Check Credentials: Ensure that you are using the correct corporate credentials and that your account is not locked or disabled.

If the issue persists after these steps, further investigation by your IT team may be necessary.

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References:

• Unable to authenticate your credentials
• Frequently asked questions about Microsoft Entra multifactor authentication