Microsoft Launcher not loading home pane after unlocking the Android phone

Question

Microsoft Launcher not loading home pane after unlocking the Android phone

Silviu S 0

I have a Pixel 9 Pro phone and am using the Microsoft Launcher. There is a bug that I cannot get rid of, no matter how many times I uninstall and reinstall the app. Basically, once I unlock my phone I am presented with those two elements loaded instead of seeing the home screen. Any thoughts? WhatsApp Image 2026-02-12 at 7.57.52 PM

2 answers

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Answer 1

Huy-K 9,855 Microsoft External Staff Moderator

Dear @Silviu S,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps: Clear Launcher cache

Go to Settings > Apps > See all apps > Microsoft Launcher > Storage & cache > Clear cache
Go back and tap Force stop
Unlock / relaunch and test

Clear Storage

If the issue persists, do a deeper reset:

Go to Settings > Apps > Microsoft Launcher > Storage & cache > Clear storage (or Clear data)
Force stop the app
Reopen Launcher and set it as default again

Backup > reinstall > restore (avoids losing layout)

Go to Microsoft Launcher > Settings > Backup & restore > Back up (if accessible)
Uninstall Microsoft Launcher
Reinstall from Play Store
Launcher > Backup & restore > Restore

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Silviu S 0 Reputation points

2026-02-15T12:16:06.2966667+00:00

Hello Huy-K,

I've had time to try all 3 scenarios but the issue keeps coming back. Is there a place that I can raise this as a bug to the developers?
Silviu S 0 Reputation points

2026-02-15T19:56:16.67+00:00

Hi Huy-K,

I've tried all 3 methods that you posed. The issue keeps coming back.
Huy-K 9,855 Reputation points Microsoft External Staff Moderator

2026-02-16T03:25:03.33+00:00

Dear @Silviu S,

To raise this issue to the developers, please go to Ideas · Community and raise a feedback. The engineering team can review the idea and consider it for future improvements.

Once you submit, it may take some times for the correct team to review but please be assured since your feedback will be heard.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to submit feedback through the official Microsoft feedback channels.
Silviu S 0 Reputation points

2026-02-16T10:09:05.5766667+00:00

Thanks, I've followed up with a post there.
Huy-K 9,855 Reputation points Microsoft External Staff Moderator

2026-02-17T06:11:18.24+00:00

Dear @Silviu S,

I sincerely apologize for any inconvenience any thank you for your understanding.

Answer 2

B F 0

I had the same issue. Clearing cache of the app solved it.

Silviu S 0 Reputation points

2026-02-15T12:18:08.1333333+00:00

This does not solve my issue as it keeps coming back.

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Microsoft Launcher not loading home pane after unlocking the Android phone

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