Refund payment

Question

I received this email three days ago about subscribing to Microsoft 365 Basic. And this payment was made automatically without my consent. I never subscribed to the app or even registered using my account shown in the photo. I want a refund because the payment was made without my permission.

Answer 1

Hello,

According to your screenshot, this was done via Google Play on a Google account. In this case, subscription management is not done via Microsoft, but needs to go through Google. Contact Google through your google account to cancel and request refund.

Microsoft explains it here: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763