I want a Refund for my billing.

Question

Hello everyone,

I am a student using the Azure for Students subscription and I’m seeking guidance regarding an unexpected charge.

I recently received an invoice stating that I was charged $131.66 USD for the billing period January 1, 2026 – January 31, 2026.

I did not intentionally use any paid resources and was unaware that charges would continue after my student credits were exhausted. I only used Azure for one day for my exam . After my exam, I removed my payment method, deleted all resources, and cancelled the subscription to prevent further charges.

To the best of my knowledge, the resources had no traffic or meaningful usage. I only became aware of the charge after receiving the invoice notification.

As a student, this amount is difficult for me to afford. I would sincerely appreciate any guidance on how I can request a refund or resolve this issue.

Thank you for your support.

Answer 1

Hello (SYED ALI MUJTABA ZAIDI) It sounds like you're facing an unexpected billing issue with your Azure for Students subscription, and I totally understand how concerning that can be, especially as a student.

Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
• Fill all the required information and provide a clear description of your issue and click Next.
• Review and create as submit the support request.
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us.

If the provided answer was helpful, please click Accept the Answer and upvote if the above was helpful.

Thanks

.

Answer 2

Hi @(SYED ALI MUJTABA ZAIDI) ,

the best option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

or like this

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten