Billing inquiry

Question

Cancelled Office 365 Family on 9/11/25; received renewal billing on 1/19/26 charged to my wife's credit card ending with 4018

Answer 1

Hello, good day and thanks for your question. Sorry to know about this and to add to the above, please double check and confirm first that there is no subscription that is reflecting to any of your account/s when you login at account.microsoft.com/services.

Answer 2

It seems that you have encountered an issue with a renewal billing for your Office 365 Family subscription after you canceled it. In cases like this, it is recommended to contact Microsoft Billing Support directly to resolve the billing discrepancy. You can follow these steps to get in touch with them:

1. Visit the Microsoft 365 Admin Center and log in with your admin credentials.
2. Click on the help & support button, usually found at the bottom right of the dashboard.
3. Search for "I need to update billing information" and select "Contact support."
4. Choose your preferred contact method and provide a detailed description of your issue.
5. Submit your support ticket for further assistance.

Since billing issues often require secure access to account details, contacting support directly will help you resolve this matter effectively.

---

References:

• i have been charged twice - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A