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How to Recover Admin Microsoft Account with Lost MFA Access? I am the only member of my organization.

Ulf Thunman 5 Reputation points
2026-02-12T19:27:49.5466667+00:00

MFA lockout due to losing Authendicator App login creditials. New phone without saving code. I am the only user and the administrator and need account MFA reset.

Domain is: thunman.onmicrosoft.com

I read that @Raja Pothuraju can help. How do I reach you?

Kind Regards

Ulf T

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Raja Pothuraju 45,955 Reputation points Microsoft External Staff Moderator
    2026-02-13T18:10:11.7666667+00:00

    Hello @Ulf Thunman,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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