hacked email adress and canot receive emails

Question

“My Hotmail account was hacked on February 6, 2026, and emails disappeared. I need a mailbox restore.” My hotmail account was fixed today.

Answer 1

Hi, I'm John! I will help you with this.

About getting hacked:

Check if you still have access to your Microsoft account and make sure you're currently signed in https://account.microsoft.com/ If you’re locked out, let me know.

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

In Outlook.com, go to Settings > View all Outlook settings > Mail > Rules and Mail > Forwarding to make sure no one has set up rules to forward or delete your messages.

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

"What is: Multifactor Authentication" https://support.microsoft.com/topic/what-is-multifactor-authentication-e5e39437-121c-be60-d123-eda06bddf661

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About missing emails:

Since your account was compromised, it’s possible the attacker deleted or moved your old emails.

Please check your Deleted Items folder and click “Recover items deleted from this folder” at the bottom, sometimes older messages can still be restored from there. Also check your Archive or Junk Email folders. "Recover and restore deleted items in Outlook" https://support.microsoft.com/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce

If the emails don’t appear under “Recover items deleted from this folder,” it means they’ve been permanently removed from the mailbox and unfortunately can’t be recovered.

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Let me know if you have any further questions or concerns.

Answer 2

If your Hotmail account was hacked and you need to restore your mailbox, here are some steps you can take:

1. Try Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Contact Microsoft Support: Since you mentioned that your account was fixed, but you still need assistance, contacting Microsoft Support directly can help you with mailbox restoration and any additional tools they may have to verify your identity.
3. Check for Account Activity: Once you regain access, check your account activity for any unauthorized changes or settings that may have occurred during the hack.
4. Secure Your Account: Immediately change your password to a strong, unique one and enable two-factor authentication (2FA) again. Ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues, be persistent in reaching out to Microsoft Support for help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A