Suspect Authenticator Request

Question

I have gotten an authenticator request for a login action that I did not requests. It is coming from the Netherlands but I am based in the USA (I don't use a VPN). I denied it and changed my password but have gotten the request since then. I reviewed the login history but I don't see that anyone else logged in except me.

Answer 1

It sounds like you may be experiencing unauthorized access attempts to your account. Here are some steps you can take to secure your account:

1. Change Your Password: Since you have already changed your password, ensure that it is strong and unique. Avoid reusing passwords from other accounts.
2. Enable Two-Factor Authentication (2FA): If you haven't done so already, enable 2FA on your account. This adds an extra layer of security by requiring a second form of verification.
3. Review Security Info: Check your security information in your Microsoft account settings. Ensure that all recovery options (like phone numbers and email addresses) are correct and that there are no unfamiliar devices or apps linked to your account.
4. Monitor Login Activity: Continue to monitor your login history for any suspicious activity. If you see any unfamiliar logins, report them to Microsoft.
5. Contact Support: If the requests continue, consider contacting Microsoft support for further assistance. They can help you investigate the issue and secure your account more effectively.
6. Secure Your Devices: Ensure that your devices are secure. Run antivirus scans and check for any malware that could compromise your security.

Taking these steps can help protect your account from unauthorized access and ensure that your personal information remains secure.

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References:

• Hacked account - Microsoft Q&A
• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request). - Microsoft Q&A