My App had launched to Microsoft Store successfully, but if I install it from Microsoft Store, even if it is installed successfully, I cannot open this app. I tried different laptops and none of them worked.

Question

I was wondering which team or email or web link that I can get help with this? https://support.serviceshub.microsoft.com/supportforbusiness/create doesn't work at all. If i select commercial store, this link will be bugging and there is no next step i can click. How i can reach out to developer app team?

Answer 1

To get assistance with your app that is not launching after installation from the Microsoft Store, you can reach out to Microsoft Support through Partner Center. Here are the steps you can follow:

1. Click the Help (?) icon at the top of Partner Center.
2. Select Contact Support from the Help panel.
3. Fill in the support ticket with relevant details about your app and the issue you are facing.

This process will allow you to submit a ticket specifically for developer-related issues, and Microsoft will follow up with you via email or through the online portal.

If you need further help, you can also check Microsoft Q&A forums or use the community forums for additional support.

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References:

• Microsoft Store Policies and Resources
• Troubleshooting packaging, deployment, and query of Windows apps