Office LTSC 2024 keeps closing when I click on certain emails (classic Outlook for Windows)

Question

Office LTSC 2024 keeps closing when I click on certain emails (classic Outlook for Windows)

Shari Neigum 0

When I click on certain emails office keeps closing and restarting. I can't ever open the email. I have started in safe mode and it still closes after opening an email.

Moderator note: thread updated with version of Outlook (classic Outlook for Windows)

7 answers

Your answer

Answer 1

Stefan Blom 335K MVP Volunteer Moderator

It doesn't crash when I access my emial online. It only crashed on the downloaded version on my computer.

This indicates that the installation, specifically the installation of the classic version of Outlook, is the problem here—or files used by Outlook.

General troubleshooting for Outlook can be found at https://support.microsoft.com/en-us/office/troubleshoot-outlook-for-windows-issues-241bb0fc-b201-4bb2-98d3-74750a27029e#id0ebbf=classic_outlook . See also the slipstick.com forum at https://www.slipstick.com/outlook/basic-troubleshooting-steps-for-outlook/ .

You stated you tried some troubleshooting techniques already, but maybe not all of them.

Shari Neigum 0 Reputation points

2026-03-01T16:43:11.2766667+00:00

I did all the updates. I created a new profile. I only have 5 add ins see screen shot

Answer 2

Stefan Blom 335K MVP Volunteer Moderator

Is your mail program the classic version of Outlook or some other program?

Is the e-mail account a Microsoft business e-mail? Or outlook.com? Or something else? Can you access the e-mails through the web interface?

Shari Neigum 0 Reputation points

2026-03-01T15:47:39.17+00:00

I have Outlook downloaded through office. I think it's classic I don't know how to tell
Stefan Blom 335K Reputation points MVP Volunteer Moderator

2026-03-01T16:00:36.06+00:00

See the screen shot below. The most apparent differences are that the new Outlook has fewer ribbon tabs (compared to the classic Outlook) and that new Outlook also has a Settings icon on the far right of the title bar.
Stefan Blom 335K Reputation points MVP Volunteer Moderator

2026-03-01T16:01:11.63+00:00

If you go to the web interface, can you read all e-mails there?
Shari Neigum 0 Reputation points

2026-03-01T16:03:40.81+00:00

I don't know how to go to the web to read emails as I have outook dwnloaded on my computer
Stefan Blom 335K Reputation points MVP Volunteer Moderator

2026-03-01T16:08:14.24+00:00

Does the e-mail account end in @outlook.com? In that case, you have a personal account and you can sign in to the web interface via https://outlook.live.com/mail/ .

Business e-mail accounts from Microsoft can usually be accessed via https://outlook.office.com .
Shari Neigum 0 Reputation points

2026-03-01T16:13:05.3+00:00

my email ends with my company name. I don't want to access emails from the web. Thats why I purchsed office
Stefan Blom 335K Reputation points MVP Volunteer Moderator

2026-03-01T16:17:40.63+00:00

my email ends with my company name. I don't want to access emails from the web. Thats why I purchsed office

I understand what you mean. Using the locally installed apps would be my preference too.

However, in this case, you would try and access the web interface just to see if it works, as part of troubleshooting.

P.S. I updated the thread info to include classic Outlook for Windows.
Shari Neigum 0 Reputation points

2026-03-01T16:21:34.3033333+00:00

It doesn't crash when I access my emial online. It only crashed on the downloaded version on my computer. I don't like using the web version

Answer 3

Shari Neigum 0

I have did all these steps and it is still randomly closing

Viego An 8,990 Reputation points Microsoft External Staff Moderator

2026-02-26T23:48:38.5333333+00:00

Dear @Shari Neigum,

Thank you for providing the information. Could you please confirm which troubleshooting steps you have already followed and describe the issue in more detail? This will allow me to conduct a deeper review and provide more accurate guidance.

Additionally, please let me know which Office application(s) are affected and whether the issue occurs on Windows, macOS. Providing these details will help me identify the appropriate next steps and, if necessary, route your request to the relevant team for further assistance.

I look forward to your response so we can continue assisting you.
Shari Neigum 0 Reputation points

2026-02-27T14:38:32.4033333+00:00

I created a new profile. I repaired office and then reply and reply all was greyed out. I did the updates. I had to get a new product key to make this work again. I ran in safe mode. It is still crashing. I have a windows computer
Viego An 8,990 Reputation points Microsoft External Staff Moderator

2026-03-01T08:02:04.72+00:00

Hi @Shari Neigum,

Thank you for your reply.

I’ve been working on finding a solution for your issue, but it might take a bit more time. With the weekend coming up, I hope you get some well rest. I’ll also take some time over the weekend to do more research and aim to share a solution with you by Monday.

I truly appreciate your patience and understanding. I’m doing my best to support you.

If you have any new ideas or updates in the meantime, feel free to reply here. I’d be happy to hear from you.

Thanks again for your time!
Shari Neigum 0 Reputation points

2026-03-01T16:04:51.1166667+00:00

I have classic outlook

Answer 4

Dear @Shari Neigum,

Thank you for reaching out to the Microsoft Q&A forum. I am happy to assist you.

To better understand the issue, could you please provide more detailed information about the problem you are experiencing? For example, which Office application(s) are affected, and does the problem occur on Windows, macOS?

In the meantime, if you are using Windows, you may try creating a new Windows user profile to check whether the issue persists under a fresh environment. This can help determine whether the problem is related to your current Windows profile.

You can follow the instructions under "Add the user account" in this link to create a new Windows profile: Manage User Accounts in Windows

Providing these details will enable me to offer the most accurate next steps and, if necessary, route your request to the appropriate team for further assistance. Looking forward to your response so we can assist you further!

Kai-Ex 745 Reputation points Microsoft External Staff Moderator

2026-02-18T05:56:12.0233333+00:00

Dear @Shari Neigum,

I am reaching out to see whether your concern has been resolved. Should you require any additional assistance, please do not hesitate to reply to this thread.

Answer 5

If Office LTSC 2024 is closing when you click on certain emails, it may be related to a known issue with Outlook. Here are some troubleshooting steps you can try:

Create a New Outlook Profile: Sometimes, issues with the email profile can cause Outlook to crash. You can create a new profile by going to Control Panel > Mail > Show Profiles > Add. Follow the prompts to set up a new profile and see if the issue persists.
Repair Office: You can try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, select your Office installation, and choose "Change" to access the repair options.
Check for Updates: Ensure that your Office applications are up to date. Sometimes, updates can resolve stability issues.
Uninstall Recent Updates: If the issue started after a recent update, consider uninstalling that update. You can do this by going to Windows Settings > Update & Security > Windows Update > Update History > Uninstall Updates.
Run Outlook in Safe Mode: Since you mentioned you've already tried this, ensure that no add-ins are causing the issue. You can disable add-ins by going to File > Options > Add-ins, and then manage COM Add-ins.

If these steps do not resolve the issue, you may need to look into specific error messages or logs for further diagnosis.

References:

Share via

Office LTSC 2024 keeps closing when I click on certain emails (classic Outlook for Windows)

7 answers

Your answer