Dear Maritza Tapia,
Thank you for your question and for sharing the details into Microsoft Q&A Forum.
I understand you’d like to scan from your Canon printer to your Windows desktop. At this point, I recommend that you review and try the steps provided in both the AI generated answer and the Independent Advisor’s answer on your thread. Those replies typically include the most relevant checks for this scenario. To make sure I guide you with the correct driver/scan method for your specific Canon device, could you please share a few details below?
- Could you please share the exact Canon printer model name (as shown on the printer label)?
- How is the printer connected to your Windows PC, via USB cable, or over Wi‑Fi/LAN (network)?
In the meantime, please try the steps below to scan from your Canon printer and save the scanned file directly to your Windows Desktop.
- On Windows, go to Settings > Bluetooth & devices > Printers & scanners and confirm the Canon device appears.
- Open Start, search “Windows Scan”, and launch the app. If you can’t find “Windows Scan” from Start search, it may not be installed, please install it for free from the Microsoft Store
- Select your Canon scanner (Scanner drop-down).
- Choose Source and File type.
- Click Scan.
- Click Save, then choose Desktop as the save location.
While our initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you for your understanding.
I hope the steps above help you successfully scan from your Canon printer and save the file directly to your Windows Desktop. Wishing you a smooth scanning experience and that you’re able to complete your task without any interruptions.
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