Contacts are duplicated on Yealink EXP50 modules

Question

Does anyone know how to stop duplicating contacts on the Yealink EXP 50 modules? We are using a Yealink MP56 phone.

Answer 1

Hi @Nate Rohe,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us.

I would like to provide you with the following information:

This issue is most likely caused by a data synchronization inconsistency between two devices ( EXP50 and MP56), which may result in duplicate contacts.

To perform a deeper investigation and accurately identify the root cause, I kindly recommend that you contact Microsoft Technical Support directly. The support team has specialized tools to thoroughly analyze the reason for the duplicate contacts and assist you with the appropriate resolution.

How to contact Microsoft Technical Support:

Note: The steps below require Global Administrator permissions on the tenant. If you do not have this role, please contact your IT department for assistance.

1. Go to: https://admin.microsoft.com
2. Select Help & support
3. Enter the support title: Request assistance to investigate duplicate contacts
4. Select Contact support
5. Choose your preferred contact method (chat, email, or phone)

Once the ticket is created and assigned to a support engineer, a Microsoft representative will proactively contact you and provide step-by-step assistance until the issue is fully clarified.

 I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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