Request for clarification regarding recurring €7.38 charge

Question

I am being charged €7.38 per month from my account, and I do not know what this charge is for.

I have already paid for a Microsoft package for one full year, so I do not understand why I am being billed an additional monthly fee.

Here are the charge details:

The payment started on 21 October 2024 at €2 per month until the end of December.

In January 2025, the amount increased to €7.03 per month.

Since December 2025, the amount has been €7.38 per month.

I do not know which subscription or service this charge relates to, and I have not knowingly agreed to any additional monthly subscription.

Please clarify:

What service or subscription this charge is for

Which Microsoft account it is linked to

How I can cancel it immediately

Whether a refund is possible if this charge is incorrect

Thank you for your assistance.

Kind regards, I am being charged €7.38 per month from my account, and I do not know what this charge is for.

I have already paid for a Microsoft package for one full year, so I do not understand why I am being billed an additional monthly fee.

Here are the charge details:

The payment started on 21 October 2024 at €2 per month until the end of December.

In January 2025, the amount increased to €7.03 per month.

Since December 2025, the amount has been €7.38 per month.

I do not know which subscription or service this charge relates to, and I have not knowingly agreed to any additional monthly subscription.

Please clarify:

1. What service or subscription this charge is for
2. Which Microsoft account it is linked to
3. How I can cancel it immediately
4. Whether a refund is possible if this charge is incorrect

My emails: ******@outlook.com

Thank you for your assistance.

Kind regards,

Answer 1

Hello, good day and thanks for your question. To add to the above, please see the link below to check on what is the related billing charge for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Answer 2

To clarify the recurring charge of €7.38 per month, you can follow these steps:

1. Identify the Service or Subscription: It appears that you may have an additional subscription that is separate from the one you paid for annually. Common reasons for unexpected charges include changing your billing frequency or having multiple subscriptions. You can check your subscriptions by signing into your Microsoft account at account.live.com.
2. Linked Microsoft Account: The charge is linked to the Microsoft account you used to subscribe to the service. If you have multiple accounts, ensure you check the one associated with the charge.
3. Canceling the Subscription: To cancel the subscription, log into your Microsoft account, navigate to the subscriptions section, and manage your subscriptions to cancel the one you do not want.
4. Refund Possibility: If the charge is incorrect, you can request a refund. Microsoft provides guidance on how to request a refund through their support channels. You can find more information on the refund process by visiting the Microsoft support site.

If you need further assistance, consider contacting Microsoft 365 Support directly for more specific help regarding your account and charges.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Contact Microsoft 365 Support