Unable to activate switch S mode

Question

When I attempt to switch out of S mode, I get the same message , "Something happened, and we couldn't start the upgrade. Every time I press. TRY AGAIN, I get the same message. Any suggestions?

Answer 1

Hi, good day!

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Please try the following methods below.

• If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
• Please try changing your Region to United States if it helps.
• Make sure your account is not connected to school/work.
• Please check if your date and time are set correctly.
• Please try to connect on another network such as your phone's mobile hotspot.

If the issue persists, open Settings > System > Recovery.

Few things to check on the PC

• Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
• Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

Under Fix problems using Windows Update, click Reinstall Now

Once completed, your system will restart.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Answer 2

If you're unable to switch out of S mode and receive the message "Something happened, and we couldn't start the upgrade," it may be due to security policies that are preventing the process. Here are a few suggestions to resolve this issue:

1. Check Internet Connection: Ensure that your device is connected to the internet, as the switch requires online verification.
2. Restart Your Device: Sometimes, simply restarting your device can resolve temporary issues.
3. Update Windows: Make sure that your Windows is up to date. Go to Settings > Update & Security > Windows Update and check for updates.
4. Use a Recovery Drive: If the issue persists, you may need to use a recovery drive. Ensure that the recovery drive has the necessary policy files, as missing files can prevent the upgrade.
5. Contact Support: If none of the above steps work, it may be best to contact Microsoft Support for further assistance.

These steps should help you troubleshoot the issue you're experiencing with switching out of S mode.