New Dell Laptop preinstalled Office 2021 unable to recover office 2021 due to old Dell using Office 365

Question

Office 365 can be deleted following data transfer to my new Dell. I am unable to recover Office 2021 with a perpetual license due to Office 365 being on my Microsoft Account. I am out of patience with this issue. Thank you!

Answer 1

Hi! Did the pre-installed Office come with a product key? You need the product key to link the license to your email (redeem it). You can enter the Office product key by viewing the link below:

https://support.microsoft.com/en-us/office/redeem-a-product-key-or-activate-office-e7470bfe-45bd-4d46-90aa-d4237c11d79d

• If Office didn't come with a product key, either the license is OEM (it's exclusive to the computer you bought), or the seller didn't send the key, or the pre-installed Office doesn't have a license (only a trial period).
• I recommend contacting the seller at the store where you bought the computer.