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New Dell Laptop preinstalled Office 2021 unable to recover office 2021 due to old Dell using Office 365

Nancy Hendrich 0 Reputation points
2026-02-12T20:46:07.89+00:00

Office 365 can be deleted following data transfer to my new Dell. I am unable to recover Office 2021 with a perpetual license due to Office 365 being on my Microsoft Account. I am out of patience with this issue. Thank you!

Microsoft 365 and Office | Other
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  1. Manoel Barros 17,335 Reputation points Independent Advisor
    2026-02-12T21:31:50.9266667+00:00

    Hi! Did the pre-installed Office come with a product key? You need the product key to link the license to your email (redeem it). You can enter the Office product key by viewing the link below:

    https://support.microsoft.com/en-us/office/redeem-a-product-key-or-activate-office-e7470bfe-45bd-4d46-90aa-d4237c11d79d

    • If Office didn't come with a product key, either the license is OEM (it's exclusive to the computer you bought), or the seller didn't send the key, or the pre-installed Office doesn't have a license (only a trial period).
    • I recommend contacting the seller at the store where you bought the computer.
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