"My templates" button is missing from Microsoft Outlook

Question

"My templates" button is missing from Microsoft Outlook

Monica Chan 45

Hello. The Message Templates is missing from Microsoft Outlook. It used to be located at the end by Viva Insights. I used it just yesterday, and today, it is missing. I have tried going into my Customize Ribbon settings but didn't see it listed. Please advise as this is something that I use every day.

Currently, I use the Classic Outlook. I tried to switch to the new Outlook to see if it was there and it's not there either.

Please advise as this is something that I use every day. User's image

Dillard, Jordan (Social Work Program) 15 Reputation points

2026-02-13T16:57:42.69+00:00

I am also having the same issue. Hoping they get this solved soon!
Jade-T 10,785 Reputation points Microsoft External Staff Moderator

2026-02-16T07:12:35.38+00:00

Hi @Dillard, Jordan (Social Work Program)

Thanks for confirming you’re seeing the same behavior. Please try the steps above, and if the add-in is still missing, your IT admin may need to review the deployment settings in Microsoft 365.
AWitt 0 Reputation points

2026-02-16T19:54:04.5233333+00:00

@Jade-T It's still missing from My Apps in our environment. Seems to be fine in deployment settings as well. Is there a certain area within 365 we need to check?
Jade-T 10,785 Reputation points Microsoft External Staff Moderator

2026-02-17T07:50:53.89+00:00

Hi @AWitt

Since the add-in is still missing in your environment, the best next step is for your IT admin to raise a support ticket with Microsoft. They can fully investigate the deployment and ensure the My Templates add-in is properly provisioned for your tenant.

Here’s the official reference for context: My Templates are missing from Outlook

Thank you.
Matthew 41 Reputation points

2026-02-17T13:43:12.38+00:00

Same issue here in the latest monthly enterprise release.

Shows enabled at tenant level but not showing for any users.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jaqueline Hartmann 25 Reputation points

2026-02-18T11:40:11.4066667+00:00

Leaving my comment here letting others know that one of our clients has that issue, too. Sounds like a widespread issue. We contacted Microsoft Support. I'll keep you updated!
Sean Green 195 Reputation points

2026-02-23T21:33:40.3333333+00:00

This happened last year and it's happening again. Microsoft Support is no help as they are acting like we can somehow still see the app.
Vicki Mueller 30 Reputation points

2026-02-24T18:01:11.55+00:00

As stated above, happened last year and here we go again. It worked, and then an update (Windows or Office) came thru on the 10th and now it gone, again. If the content were at least available to save off for use would be one thing, but no one seems to know where that content is stored. So annoying and it's costing me hours of productivity each week.
Sean Green 195 Reputation points

2026-02-26T18:37:09.22+00:00

I just spoke with a representative at Microsoft and they have confirmed that this is an issue on their end.
Jon P 0 Reputation points

2026-02-27T18:13:11.19+00:00

A have a support case open and they insist it was fixed last year, do you have written proof that they admit it's on their end?
Sean Green 195 Reputation points

2026-02-27T18:15:45.9333333+00:00

Jon, Yes. Here's what Shavez M wrote to me after him finding it was an issue on Microsoft's end.

"Resolution Steps: Multiple tenants recently reported that the My Templates add‑in disappeared from Outlook (Ribbon ► All Apps and the Add apps/Get add‑ins gallery). Microsoft tracked this to a backend change that corrupted cached add‑in management data; the incident was EX1183224.

STATUS: INVESTIGATING

This issue is being investigated as service incident EX1238375. This event affects some users attempting to access the My Templates add-in through the Outlook desktop client, Outlook mobile, and Outlook on the web.

Current Status: Our analysis into the underlying code identified a previous mitigation that was utilized for returning the missing My Templates add-in in Exchange Online for a similar impact scenario; however, our internal testing validated that it wouldn't be viable for returning the add-in in this situation. We're progressing with our root cause analysis and are analyzing Exchange Online logging and additional portions of the underlying code to determine our next troubleshooting steps for remediating the impact."

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Your answer

Dillard, Jordan (Social Work Program) 15 Reputation points

2026-02-13T16:57:42.69+00:00

I am also having the same issue. Hoping they get this solved soon!
Jade-T 10,785 Reputation points Microsoft External Staff Moderator

2026-02-16T07:12:35.38+00:00

Hi @Dillard, Jordan (Social Work Program)

Thanks for confirming you’re seeing the same behavior. Please try the steps above, and if the add-in is still missing, your IT admin may need to review the deployment settings in Microsoft 365.
AWitt 0 Reputation points

2026-02-16T19:54:04.5233333+00:00

@Jade-T It's still missing from My Apps in our environment. Seems to be fine in deployment settings as well. Is there a certain area within 365 we need to check?
Jade-T 10,785 Reputation points Microsoft External Staff Moderator

2026-02-17T07:50:53.89+00:00

Hi @AWitt

Since the add-in is still missing in your environment, the best next step is for your IT admin to raise a support ticket with Microsoft. They can fully investigate the deployment and ensure the My Templates add-in is properly provisioned for your tenant.

Here’s the official reference for context: My Templates are missing from Outlook

Thank you.
Matthew 41 Reputation points

2026-02-17T13:43:12.38+00:00

Same issue here in the latest monthly enterprise release.

Shows enabled at tenant level but not showing for any users.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jaqueline Hartmann 25 Reputation points

2026-02-18T11:40:11.4066667+00:00

Leaving my comment here letting others know that one of our clients has that issue, too. Sounds like a widespread issue. We contacted Microsoft Support. I'll keep you updated!
Sean Green 195 Reputation points

2026-02-23T21:33:40.3333333+00:00

This happened last year and it's happening again. Microsoft Support is no help as they are acting like we can somehow still see the app.
Vicki Mueller 30 Reputation points

2026-02-24T18:01:11.55+00:00

As stated above, happened last year and here we go again. It worked, and then an update (Windows or Office) came thru on the 10th and now it gone, again. If the content were at least available to save off for use would be one thing, but no one seems to know where that content is stored. So annoying and it's costing me hours of productivity each week.
Sean Green 195 Reputation points

2026-02-26T18:37:09.22+00:00

I just spoke with a representative at Microsoft and they have confirmed that this is an issue on their end.
Jon P 0 Reputation points

2026-02-27T18:13:11.19+00:00

A have a support case open and they insist it was fixed last year, do you have written proof that they admit it's on their end?
Sean Green 195 Reputation points

2026-02-27T18:15:45.9333333+00:00

Jon, Yes. Here's what Shavez M wrote to me after him finding it was an issue on Microsoft's end.

"Resolution Steps: Multiple tenants recently reported that the My Templates add‑in disappeared from Outlook (Ribbon ► All Apps and the Add apps/Get add‑ins gallery). Microsoft tracked this to a backend change that corrupted cached add‑in management data; the incident was EX1183224.

STATUS: INVESTIGATING

This issue is being investigated as service incident EX1238375. This event affects some users attempting to access the My Templates add-in through the Outlook desktop client, Outlook mobile, and Outlook on the web.

Current Status: Our analysis into the underlying code identified a previous mitigation that was utilized for returning the missing My Templates add-in in Exchange Online for a similar impact scenario; however, our internal testing validated that it wouldn't be viable for returning the add-in in this situation. We're progressing with our root cause analysis and are analyzing Exchange Online logging and additional portions of the underlying code to determine our next troubleshooting steps for remediating the impact."

Answer 1

Hi @Monica Chan

Thank you for posting your question in the Q&A Forum.

I understand how frustrating it is when a daily tool like My Templates suddenly disappears from your workspace.

Microsoft has acknowledged this as a backend issue (Service Incident EX1183224), affecting both Classic and New Outlook. While the official fix is being rolled out, please try these steps to restore access:

Check Outlook Web: Sign in at outlook.office.com. Templates often remain available there even when missing from the desktop app.
Re-add via Add-ins: In Outlook, go to Get Add-ins (or All Apps) and search for "My Templates" to see if it can be re-enabled.
Temporary Workaround: You may consider using Quick Parts or Signatures for your frequently used content until the button reappears.

For more details, you can reference the official Microsoft article here: My Templates are missing from Outlook - Microsoft Support

If the issue persists, your IT admin may need to review the deployment settings in the Microsoft 365 admin center to ensure it is fully provisioned.

Please let me know if these steps work for you or if you need further assistance.

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Jade-T 10,785 Reputation points Microsoft External Staff Moderator

2026-02-16T07:12:07.06+00:00

Hi @Monica Chan

Just checking in to see whether the My Templates button has reappeared on your side after trying the suggested steps.

If it’s still missing, I’d recommend reaching out to your IT admin so they can review the add-in deployment in your Microsoft 365 tenant.

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"My templates" button is missing from Microsoft Outlook

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