hotmail account cannot be logged in

Question

i am the user of ******@hotmail.com. i did not log into this email account for a while, but today it says this account does not existing. can you help me to re-activate this account. I use this email account for multiple purpose including microsoft gaming account.

Answer 1

Thank you John. I gave up and signed up a new Hotmail. I still give it one more chance. I will try to login more frequently. My msft account games are lost with the old account.

Answer 2

I logged in this email at least months ago, but less than two years.

Thank you for letting me know.

To help narrow it down:

1. Is it possible that your account has been hacked? Do you remember receiving any security alerts before this happened?
2. Or do you remember changing anything in your Microsoft account, like switching your primary alias?

If you’ve already confirmed that the email address was entered correctly and you’re still seeing the message that the account doesn’t exist, it’s possible that the account may have been compromised.

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Answer 3

Hi, I'm John! I will help you with this.

Can you please tell me when was the last time you were able to access that Outlook account? I ask because Microsoft may permanently close accounts that haven’t been used for over 2 years.

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Regards,

John J.D.

Answer 4

no, it did not solve. i tried to do this recovery. and the system shows in red: The Microsoft account you've entered does not exist.

Answer 5

If your Hotmail account is showing that it does not exist, it may have been deactivated due to inactivity. Microsoft typically deactivates accounts that have not been accessed for a long period. To attempt to recover your account, you can follow these steps:

1. Visit the Microsoft Account Recovery Page: Go to the official recovery page at https://account.live.com/acsr.
2. Enter Your Email Address: Input your Hotmail email address and follow the prompts.
3. Provide Information: Fill out the recovery form with as much accurate information as possible, including any recent emails or contacts.
4. Check for Confirmation: If your account is recoverable, you should receive instructions on how to reactivate it.

If you are unable to recover the account through the recovery form, it may not be possible to reactivate it if it has been permanently deleted. In that case, you may need to create a new Microsoft account.

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References:

• Can't sign in to my email - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A