Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 30%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Dear @Dawa Penjor,
Good day! Welcome to Microsoft Q&A forum!
Based on your description, I understand that you are encountering a sign-in failure when attempting to access the Azure portal. The error indicates an interaction_required (AADSTS5000225) condition, stating that the tenant has been blocked due to inactivity. However, you believe this assessment is incorrect, as you have been accessing the portal regularly, with your most recent successful access occurring approximately three days ago.
I sincerely apologize for the inconvenience caused by this issue.
Based on the error message you’re seeing (AADSTS5000225 – Tenant blocked due to inactivity / tenant lifecycle policy), it requires verification and action from Microsoft Support to review the tenant status and assist with reactivation.
As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly.
To get this resolved as quickly as possible, we recommend contacting Microsoft Phone Support directly. Speaking with a support engineer will allow them to securely validate your tenant, review the inactivity flag, and guide you through the next steps.
(Important Note: Sometimes, you would hear the computer-generated voice at first, please kindly wait for it to end, and if an agent is available, you would be directed to them and get your support. Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "You can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)
When contacting support, please have the following details available, as they will help speed up the process:
- Error code: AADSTS5000225
- Trace ID and Correlation ID (from the error message)
- Approximate timestamp of the issue
- Tenant domain name
As much as I’d like to assist you further, this issue requires action from the Microsoft Support team, as they are the only team with the appropriate access to address the inactivity-related tenant block.
Thank you very much for your understanding and kindness!
If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
