cant get code from authenticator because change device

Question

cant get code from authenticator because change device

Answer 1

If you have changed your device and are unable to access the Microsoft Authenticator app to receive codes, you may be locked out of your account due to multifactor authentication (MFA) settings. Here are some steps you can take to regain access:

1. Alternative Sign-In Method: If you have any alternative sign-in methods set up (like SMS or email), try using those to log in.
2. Contact Your Administrator: If you are part of an organization, contact your IT administrator. They can reset your MFA settings through the Microsoft Entra Admin Center, which will allow you to set up the Authenticator app again.
3. Microsoft Data Protection Team: If you are the only administrator for your account and cannot access it, you will need to contact Microsoft support for assistance. They can help verify your identity and regain access to your account.
4. Reset MFA Settings: If you have access to an admin account, you can navigate to the Microsoft Entra Admin Center, select your user account, and require re-registration for MFA. This will prompt you to set up the Authenticator app again using a QR code.

Following these steps should help you regain access to your account after changing devices.