How to contact support regarding the Microsoft Founders Hub and credit validation issues?

Question

I am the founder of a tech enabled business consulting firm based out of and registered with the State of Wyoming. I recently signed up for the Founders Hub but was flagged as ineligible. This is likely due to my Wyoming registration address and my Florida banking/billing address (used for my US business card). I am currently operating as a virtual entity from Latin America. I can provide my Articles of Organization and EIN confirmation to verify the business's legitimacy but I don'tknow how to reach out to support to review my eligibility for the $1,000 Azure sponsorship credits.

Can anyone point me in the right direction here?

Thanks!

OC

Answer 1

Hello Omar Casado, To contact support regarding your eligibility for Azure sponsorship credits, you can use the following steps:

Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.
  • Fill all the required information and provide a clear description of your issue and click Next.
  • Review and create as submit the support request.
  • You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. If the provided answer was helpful, please click Accept the Answer and upvote if the above was helpful.

Thanks.

Answer 2

To contact support regarding your eligibility for the Microsoft Founders Hub and the Azure sponsorship credits, you can use the following steps:

1. Go to the Contact Us page.
2. Select the issue type that best aligns with your concern regarding eligibility.
3. Provide context or any relevant documentation, such as your Articles of Organization and EIN confirmation, to assist with the review of your case.

This will ensure that your inquiry is directed to the appropriate support team for assistance with your situation.

---

References:

• Microsoft Nonprofit Support