I want my money back because of my incorrect subscription.

Question

I accidentally subscribed to Microsoft 365 on a yearly plan, and I would like to get a refund, but I’m unable to request it through the system. I kindly ask you to refund my money, as I really need it. Thank you for your understanding.

Answer 1

Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Then, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for your Microsoft 365 subscription, you will need to follow the appropriate steps through Microsoft's support channels. Since you mentioned that you are unable to request it through the system, I recommend contacting Microsoft support directly for assistance with your refund request. Here are the steps you can take:

1. Visit the Microsoft support page.
2. Sign in to your Microsoft account associated with the subscription.
3. Select the product you need help with (in this case, Microsoft 365).
4. Look for the option to chat with a support agent or request a callback.
5. Explain your situation to the agent, and they should be able to assist you with the refund process.

It's important to act quickly, as refund policies can have time limits depending on the circumstances of your subscription.

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References:

• Request a refund - Microsoft Q&A
• Types of credits