Sherlock: Hidden Match-3 Cases missing purchase

Question

I purchased Pro Piggy's Deal and my account shows it charged, but the purchase did not appear in the game

Answer 1

Try support?

https://www.g5.com/support/sherlock-hidden-match-3-cases

Answer 2

If you have been charged for Pro Piggy's Deal but the purchase is not appearing in the game, there are a few potential issues to consider:

1. Account Mismatch: Ensure that the Microsoft Account (MSA) you used to make the purchase is the same one logged into the game. If you are using a different account in the game than the one that made the purchase, it may not reflect in the game.
2. Game Sync Issues: Sometimes, there can be a delay in the game syncing with the Microsoft Store. Try restarting the game or checking for any updates that might be available.
3. Purchase Fulfillment: The game should automatically fulfill the purchase once it recognizes the transaction. If this is not happening, you may need to check the game’s support resources or contact their customer service for assistance.
4. Technical Issues: There could be a temporary issue with the game or the Microsoft Store. Checking the status of the services or looking for any known issues might help.

If the problem persists, consider reaching out to the game's support team for further assistance.