Microsoft account looping

Question

Microsoft account looping

T0AZTS 0

Hello all, I have an issue that has been plaguing me for months now, and I finally think I have enough figured out to get a question formulated. How can I either fix my Microsoft account sign in looping on the sign in page/xbox app for PC, OR get in touch with someone at Microsoft who can help me? I want to play games with my friends on the Xbox PC app, or even be able to see my account page, or go to my security settings. When I try and load the actual account page, I’ll try to sign in, and it just refreshes the page and signs me out again. On the Xbox App, I go to sign in, select my account, select continue, and then I get the Xbox error 0x80004005 when that isn’t the issue at all as I can sign in just fine with a different Microsoft account. This issue persists regardless of what computer(I can sign in on the Xbox mobile app just fine) I use to try and sign in. I have also tried any solutions the Xbox AI helper has to offer and they are of no use, I get far enough where it keeps asking me the same questions and giving me the same answers that don’t work. I love solving these issues by myself, but after months of trying, I have to throw in the towel and ask for help from others. Thank you all for your time, I hope someone can help.

Moved from Microsoft 365 and Office | Loop | For home

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Answer 1

Carl-L 9,980 Microsoft External Staff Moderator

Hello T0AZTS,

Welcome to Microsoft Q&A forum.

If you can sign in normally with your account. There might be a chance that your account local configuration is having a problem.

Before we proceed further, may I know if the issue persists on other Microsoft apps and the Microsoft website? In the meantime, we can try to clear the credentials cache of the account:

Log out of your account on all apps.
Go to Settings > Account
Select "Sign in with a local account instead" and follow the prompt to switch to a local user. (Only necessary if you're using the affected account to log in to Windows)
Log in with that local user and go to Settings > Account > My account and remove the affected account from the list.
Type "Credentials Manager" in the search bar and press Enter.
Go to "Windows Credentials" and remove all entries related to the affected account.
Restart your computer and try sign in again. (You can also switch back to Microsoft Account in the user profile.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Carl-L 9,980 Reputation points Microsoft External Staff Moderator

2026-02-14T12:40:08.2+00:00

Hello T0AZTS,

Just checking in to make sure that you have received my reply. Please let me know if there are any updates.
T0AZTS 0 Reputation points

2026-02-15T19:24:35.7+00:00

I CAN sign in on microsoft word, and the actual store page online, its only things pertaining to my account on the website, and the xbox app for PC specifically that I cannot access.
T0AZTS 0 Reputation points

2026-02-15T20:29:22.2466667+00:00

Just to follow up, I have already tried clearing the credentials before and it did not work, but I gave you the benefit of the doubt and tried it again, ultimately to no avail. I believe the issue may not be a hardware issue because I had even wiped the PC of it's data and that did not fix it, and I am also having issues accessing the page on my phone from this account.
Carl-L 9,980 Reputation points Microsoft External Staff Moderator

2026-02-16T13:22:00.52+00:00

Hello T0AZTS,

Thanks for letting me know.

Yes, the issue is probably not from the hardware since other account can sign in well. It could be an issue with this account only.

Just want to check, may I know what it says when you log in to your account from your phone?

I'm waiting for your reply.
T0AZTS 0 Reputation points

2026-02-17T20:51:06.1766667+00:00

It is the exact same issue on my phone where I go to sign into my microsoft account, and then after I enter in my account details, it just brings me back to the sign-in page.
Carl-L 9,980 Reputation points Microsoft External Staff Moderator

2026-02-18T13:45:10.57+00:00

Hello T0AZTS,

Thanks for replying.

In this case, the issue might indeed come from some configuration on your account that we might not be able to know without directly look at it. Unfortunately. this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please try to contact Microsoft Support for this issue. Thank you for your understanding.

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Microsoft account looping

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