account was hacked

Question

My account was hacked.

The hacker changed the primary alias and removed my email completely.

Now when I try to recover, it says the account does not exist.

I received a security alert email about deleted security info.

I can provide previous passwords and gift code redeem details.

Answer 1

Unfortunately, it is not possible to recover access to your account without filling a form with as many data as possible. Microsoft needs many enough information to confidently match you and your account. Many scammers try to hack someone else's account so Microsoft just cannot take anyone at their word.

Or you may contact Microsoft support via https://support.microsoft.com/contactus/ page.

Answer 2

Hi,

Please follow instructions at https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Tell the result.

Answer 3

If your Microsoft account has been hacked and the hacker has changed the primary alias and removed your email, it can be challenging to recover your account. Here are some steps you can take:

1. Use the Microsoft Account Recovery Form: Since you mentioned that the recovery process indicates your account does not exist, it may be due to the alias being removed. However, you should still attempt to fill out the recovery form with as much information as possible, including previous passwords and any gift code redeem details you have.
2. Check for Security Alerts: Since you received a security alert email about deleted security info, this indicates that there was unauthorized activity on your account. Make sure to check your email for any further instructions or alerts from Microsoft.
3. Contact Microsoft Support: If the recovery form does not work, your best option may be to contact Microsoft Support directly. Explain your situation in detail and provide any proof of ownership you have, such as previous passwords and purchase details.
4. Monitor for Further Issues: If you regain access to your account, ensure to change your password immediately, enable two-factor authentication, and review your account settings for any unauthorized changes.

Unfortunately, if the security info has been completely altered by the hacker, it may limit recovery options. Persistence in contacting support may be necessary.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Hacked account - Microsoft Q&A