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Store entitlement corruption

Toby 0 Reputation points
2026-02-13T04:06:43.4+00:00

Microsoft Store fails to initialise on multiple devices only when signed in with my Microsoft account. Windows repair reinstall completed. Different Microsoft accounts work. This indicates Store entitlement corruption on my Microsoft account. I need a backend Store identity reset.

I have tried contacting support but it keeps putting me in an endless loop on the website.

Windows for home | Other | Apps

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  1. Arlene D 30,870 Reputation points Independent Advisor
    2026-02-13T17:08:21.6033333+00:00

    Toby, since Store entitlement resets require Microsoft backend support, use the Get Help app in Windows 11 signed in with your account to start a support chat. If that fails, try calling the support number from another device or network. Provide the error details so they can review your account.

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  2. Arlene D 30,870 Reputation points Independent Advisor
    2026-02-13T06:16:47.2766667+00:00

    Hello! If Microsoft Store works with other accounts but fails only with your Microsoft account on multiple devices, this points to an account level problem and only Microsoft Support can review or reset Store entitlements on their end. Please sign in with the affected account at https://support.microsoft.com/contactus, choose Windows or Microsoft 365, then Technical support and Chat with support to reach a live agent. If the site loops, try InPrivate mode or a different browser. Are you getting a specific error code when the Store fails to initialize?

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