windows won't install update from 22h2. error code 0x8007007f

Question

update has been downloaded but can't complete installation.

error code 0x8007007f

additionaly, both shift keys don't function.

Answer 1

Hi Donna,

Which update is the system trying to install?

Please run winver.exe and post a screenshot of that dialog. It shows the OS version and the build number.

Answer 2

The error code 0x8007007F indicates that there may be issues with the upgrade process from Windows 10 to Windows 11, particularly when the upgrade is performed via the Windows Setup. This issue has been noted to affect certain upgrade paths, including upgrades from Windows 10, version 22H2 to Windows 11, versions 23H2 and 22H2. Fortunately, this issue has been resolved as of August 18, 2025, so if you're experiencing this error, it may be beneficial to ensure that your system is updated with the latest patches and updates.

Additionally, regarding the non-functioning shift keys, this could be a separate hardware or software issue. You might want to check your keyboard settings or try using a different keyboard to see if the problem persists.

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References:

• Resolved issues in Windows 11, version 22H2
• Resolved issues in Windows 11, version 23H2