Unable to on the notification as(Get an alert for your sign-in request. no need to open the app first.)

Question

Hello i am using authenticator form my this account but everyday i have to uninstall the app and again login because no notification come on the next day and if i try to refresh for notification i have get error as (error in getting notification i guess it is due to use of multiple account in the same authenticator but i have remove them all and still facing the same issue)

Answer 1

It seems you are experiencing issues with receiving notifications from the Microsoft Authenticator app. Here are a few troubleshooting steps you can consider:

1. Check Notifications Settings: Ensure that notifications are enabled for the Authenticator app in your device's settings. Sometimes, notifications can be blocked at the device level.
2. App Updates: Make sure that your Authenticator app is updated to the latest version. An outdated app may have bugs that could affect its functionality.
3. Multiple Accounts: If you have multiple accounts set up in the Authenticator app, it can sometimes cause issues. Although you mentioned removing them, ensure that there are no residual settings or accounts left in the app.
4. Reinstallation: Since you mentioned uninstalling and reinstalling the app, ensure that you are following the correct steps to set it up again after reinstalling.
5. Network Connection: Check your internet connection, as a poor connection can prevent notifications from being received.
6. Device Compatibility: If you are in a region where certain services are restricted (like in China), be aware that some functionalities may not work as intended.

If the problem persists after trying these steps, you may want to contact Microsoft support for further assistance.

---

References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Monetize - Troubleshooting MFA
• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)
• Enable passwordless sign-in with Authenticator