Certificate is not showing in profile

Question

Hi.. I have completed Microsoft AZ-900 certification examination but certificate is not showing in profile.

Answer 1

If your AZ-900 certification is not showing in your Microsoft profile, there are a few steps you can take to resolve this issue:

1. Check Your Microsoft Learn Profile: Ensure that you are signed in to the correct Microsoft Learn account. Sometimes, users have multiple accounts and may be checking the wrong one.
2. Verify Completion: Make sure that you have indeed completed the exam and that it has been processed. You can check your exam status and completion details in your profile.
3. Contact Support: If the certificate still does not appear, you may need to reach out to Microsoft Credentials Support for assistance. They can help verify your account and resolve any issues related to missing certificates.

For faster assistance, you can submit a support request through the Microsoft Credentials Support portal.

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References:

• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• Missing Exams or Certifications