I paid $9.99 twice in January.

Question

I checked my checking account and noticed that I paid $9.99 twice in January.

Answer 1

If you have been charged twice for the same subscription in January, it is recommended to contact Microsoft Billing Support directly to resolve the issue. You can follow these steps:

1. Sign in to your Microsoft Account.
2. Go to the support page and select Microsoft 365.
3. Click on "Get Home support" and describe your issue.
4. Use the "Contact Support" option to get in touch with a support agent.

Since billing issues often require secure access to your account details, contacting support is the best way to address this matter.

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References:

• I have been charged twice - Microsoft Q&A
• Request a refund - Microsoft Q&A

Answer 2

See https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .