Not receiving any emails from the domain ppcgroup.com

Question

Hello,

I am not receiving any emails from the domain ppcgroup.com.

The emails are not in Inbox, Junk, or Deleted.

The issue started after I accidentally marked one message as spam.

Could you please check if the domain is being blocked or filtered on my account?

Thank you.

Answer 1

Hi Cristian Voicu,

Good day. I'm Jhun an independent advisor. This is a common problem after marking a message as a spam. Outlook may be blocking the entire email domain instead of just a specific email. Try to do these steps in order.

A. Check blocked benders list.

In Classic Outlook Desktop app.

1. Open Outlook.
2. Click Home.
3. Click Junk > Junk E-mail Options.
4. Go to the Blocked Senders tab.
5. Look for: ppcgroup.com
6. If you see it > Select it > Remove.
7. Click Apply > OK.

In New Outlook app and Outlook Web.

1. Click gear icon Settings.
2. Click Mail.
3. Click Junk email.
4. Look under Blocked senders and domains.
5. Remove ppcgroup.com if listed.

B. Add It to Safe Senders.

1. After removing from blocked list, In the same Junk Email settings.
2. Go to Safe senders and domains.
3. Click Add.
4. Enter: @ppcgroup.com
5. Save.
6. This prevents Outlook from blocking it again.

C. Check Outlook rules. Sometimes this creates one automatically.

1. Go to Home > Rules > Manage Rules & Alerts.
2. Look for any rule that:

   Deletes messages

   Moves messages

   Contains ppcgroup.com

3. Disable or delete that rule.

D. Check Microsoft 365 spam filteri f using work account. If you're using a Microsoft 365 business account like many corporate users, ask your IT admin to check.

E. Ask sender to resend. After you fix the settings, ask someone from ppcgroup.com to resend a test email. It may have been rejected at the server level and never reached you.

I hope this helps.

Regards,
Jhun