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Azure AD Global Admin #EXT# account is locked due to MFA being sent to wrong device

Stephane Deboudt 40 Reputation points
2026-02-13T10:28:44.9766667+00:00

I am the subscription owner using a personal Microsoft account.

My Azure AD Global Admin #EXT# account is locked due to MFA being sent to a broken device, and this even though I have restored my backed-up Authenticator on a new device.

This is a tenant lockout. I need Azure AD admin recovery since I can not access my Azure resources.

Best regards,

Microsoft Security | Microsoft Authenticator
Answer accepted by question author
  1. Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator
    2026-02-13T13:36:02.1966667+00:00

    Hello Stephane Deboudt

    Thanks for sharing the requested details in Private messages tab.

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    1 person found this answer helpful.

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