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I am the subscription owner using a personal Microsoft account.
My Azure AD Global Admin #EXT# account is locked due to MFA being sent to a broken device, and this even though I have restored my backed-up Authenticator on a new device.
This is a tenant lockout. I need Azure AD admin recovery since I can not access my Azure resources.
Best regards,
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
once an #EXT# GA gets pinned behind a dead MFA chain, the tenant’s basically sealed.
only thing that’s ever worked for me is opening a support case from the MSA owner and asking for a forced admin‑recovery… no local workaround, I’ve tried ’em all.