How do I get the upgrade to premium at half price as offered?

Question

Hello,

I am logged into my Microsoft account <removed>

I currently have a Microsoft 365 subscription that costs $99 per year. Inside my account, I received an offer to upgrade to Microsoft 365 Premium at 50% off, which should make the first year $99.

However, when I click the upgrade button, the system tells me that I owe $199 instead of the discounted amount. It does not appear to reflect the promotional pricing or my existing subscription time.

In addition, the upgrade flow displays a notice stating that the purchase is non‑refundable, which makes me hesitant to proceed given the pricing discrepancy. I want to ensure that the correct promotional price is applied before completing the upgrade.

You can reach me at <removed>. I am requesting a callback so that someone can review my account and help apply the correct discounted upgrade price.

Thank you very much for your assistance.

Tricia

Answer 1

Hi Tricia, People have reported the same issue. The promo code for this offer i.e. the unique link can only be generated by Microsoft support so I kindly ask contacting them.

Please get in touch with Microsoft Support for further help.

Please go to https://support.microsoft.com/contactus page

Type the "Billing" option and press Enter.

Please click on the ""Contact support"" button at the bottom.

Select the Product and Category for support according to your requirement.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

To address the issue of the upgrade to Microsoft 365 Premium at the promotional price, you should first ensure that you are following the correct upgrade process. If the system is not reflecting the promotional pricing, it may be beneficial to check the following:

1. Eligibility for the Offer: Confirm that your current subscription qualifies for the upgrade offer. Sometimes, specific conditions apply to promotional pricing.
2. Account Status: Ensure that there are no outstanding issues with your account that might prevent the application of the discount.
3. Contact Support: Since you are experiencing a discrepancy in pricing, it is advisable to contact Microsoft support directly. They can assist you in resolving the issue and ensuring that the correct promotional price is applied before you proceed with the upgrade.

You can reach Microsoft 365 Support through the following link for further assistance: Contact Microsoft 365 Support.

If you are hesitant due to the non-refundable notice, discussing your concerns with support can provide clarity and help you make an informed decision.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Contact Microsoft 365 Support