Certification of Tax Residence for the Tax Year 2026, 2025

Question

Dear Microsoft Billing and Tax Support Team,

I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft entity that issues invoices for my account.

This document is required by my local tax authorities to apply the Double Taxation Avoidance Agreement and to justify the application of reduced withholding tax rates (or exemption) on payments made to Microsoft.

A digital PDF copy of the certificate would be highly appreciated.

Thank you for your cooperation and prompt response.

Best regards

Answer 1

Hello Suren Ghaytmazyan,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Tax Residence Certificates. I truly understand how you feel. Let me assist you go through this situation.

This is the correct way to contact Billing / Tax Support:

1. Open: https://admin.microsoft.com/
2. Sign in with the account that pays for Microsoft 365
3. Go to Support > Help & support
4. Click New service request
5. Choose:
   • Category: Billing
   • Issue type: Taxes / Withholding tax / Invoice-related
6. Submit the request

This is the channel Microsoft uses to issue Tax Residence Certificates and other legal billing documents.

Use this if you don’t see the Admin Center:

Microsoft Support Website (No Admin Needed)

1. Go to: https://support.microsoft.com/contactus
2. Choose Microsoft 365
3. Select Billing & subscriptions
4. Pick Contact support
5. Choose Chat (if available) or request a call

Phone/chat agents may need escalation to Billing & Tax Support

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,