I cant recieve all emails from every one in a particular organisation,

Question

i cant recieve email from one domain/organisation.

the nessage bounce back to them

Answer 1

Hello

Can you please see if they can share the bounce back message with you in a different way, so you can share here? It contains important diagnostic data that helps shed some light of the root cause. Please redact personal information when you share.

Answer 2

If you are not receiving emails from a specific organization, it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

1. Check for Bounce Messages: If the sender is receiving a bounce message, it may provide information about why the email was not delivered. Common issues include the sender's domain being blocked or the email being marked as spam.
2. Contact Your Email Administrator: If you suspect that your email settings may be blocking emails from that domain, reach out to your email administrator for assistance. They can check if the domain is on a blocklist or if there are any filters that might be preventing delivery.
3. Investigate Domain Issues: If the problem is only with emails from a specific domain, it could be due to issues on their end, such as aggressive anti-spam settings or temporary network issues. You may want to notify the recipient so they can check with their email admins.
4. Review Email Settings: Ensure that your email settings do not have any rules or filters that might be inadvertently blocking emails from that organization.
5. Check for Configuration Errors: Sometimes, misconfigurations in DNS records or email server settings can lead to delivery issues. Your email admin can help verify that everything is set up correctly.

By following these steps, you should be able to identify the cause of the issue and work towards a resolution.