Can't change my security email

Question

I wanted to change my recovery email, the one you get confirmations and codes on. First i wanted to eliminate the old one but of course i had to add a new mail first, so I did. I tried removing the old email again but it still didn't let me and still told me I need to add a new mail.

Answer 1

To change your recovery email, you typically need to follow these steps:

1. Add a New Email: Ensure that you have successfully added a new recovery email address.
2. Remove the Old Email: After adding the new email, you should be able to remove the old one. However, if you're encountering issues where it still prompts you to add a new email before removing the old one, it may be due to a system requirement that needs to be met.
3. Check for Errors: Make sure there are no errors in the email format or any other issues that might prevent the removal.
4. Wait for Changes to Propagate: Sometimes, changes can take a little while to take effect across all services, so if you just added the new email, give it some time.

If you continue to have trouble, consider reaching out to Microsoft Support for further assistance, as they can provide specific guidance based on your account situation.

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References:

• How to recover a hacked or compromised microsoft account
• Add or remove an email alias in Outlook.com