How to troubleshoot BSOD with different BugCheck Strings

Question

My computer will randomly shut down during use. It happens while I am using it, and also when idle. I currently have my settings set to never turn off, and only to sleep after 30 minutes of idle. I have a thinkpad computer, as well as a thinkpad doc that goes to a monitor. When the computer shuts down, there is a quick screen stating there was a problem, then immediately restarts. Once it does restart, everything comes up as normal, but there are bug check codes for each restart.

To try and fix this, I have done a file-keeping windows reset, updated all of my drivers, done all of the memory scans, hardware scans, and virus scans, and I still cannot figure it out.

I have attached a folder with all of my minidump files.

https://drive.google.com/drive/folders/1uJUhUJOXs65sRi0gysAzeXGdqzdPv19R?usp=sharing

My computer specifications are here as well:

Device specifications

Processor AMD Ryzen 7 5700U with Radeon Graphics (1.80 GHz)

Installed RAM 16.0 GB (14.8 GB usable)

System type 64-bit operating system, x64-based processor

Windows specifications

Edition Windows 11 Pro

Version 24H2

Installed on ‎1/‎23/‎2026

OS build 26100.7840

Experience Windows Feature Experience Pack 1000.26100.291.0

Please let me know if there is any other information you need and I appreciate any help you can provide.

Answer 1

Hi. I'm David, and I'm happy to help you.

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Four minidumps mention only generic system files, while one minidump mentions a driver associated with the AMD processor as the cause of the crash.

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I suggest doing the following:

• Go to the Lenovo website using the link below, download the latest AMD IO driver, and install it.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e15-gen-3-type-20yg-20yh-20yj-20yk/20yg/downloads/driver-list/component?name=Motherboard%20Devices%20%28Backplanes,%20core%20chipset,%20onboard%20video,%20PCIe%20switches%29&id=FB762CAD-DE8B-49C2-A04B-809B4958F608

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

• I noticed that the laptop BIOS is outdated. I suggest you update it by following Lenovo's instructions.

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Then, see if the system will work stably.

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If the BSOD occurs again after doing this, please share the minidump it created.

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Feel free to ask any questions you may have.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

To troubleshoot the Blue Screen of Death (BSOD) issues you're experiencing with your ThinkPad, you can follow these general troubleshooting steps based on the bug check codes you are encountering:

1. Analyze Bug Check Codes: Each BSOD presents a bug check code that can help identify the underlying issue. Make sure to note these codes as they can guide your troubleshooting efforts.
2. Update Drivers: Since you mentioned that you've updated all drivers, ensure that you also check for any optional updates or specific drivers from the manufacturer’s website, especially for critical components like graphics and chipset drivers.
3. Check for Faulty Hardware: Run hardware diagnostics provided by your ThinkPad's manufacturer. This can help identify if any hardware components are failing.
4. Review Event Viewer Logs: Use the Event Viewer to check for critical errors that occurred around the time of the BSOD. This can provide additional context about what might be causing the crashes.
5. Run System File Checker: Use the System File Checker tool to repair any missing or corrupted system files. You can do this by running the command SFC /scannow in an elevated Command Prompt.
6. Check for Memory Issues: Since you have already run memory scans, consider running the Windows Memory Diagnostics tool again to ensure that there are no intermittent memory issues.
7. Check Disk for Errors: Use the Scan Disk utility to check for file system errors. Right-click the drive in File Explorer, select Properties > Tools > Check.
8. Safe Mode: If the issue persists, try booting into Safe Mode to see if the BSOD occurs there. This can help determine if the issue is related to third-party software or drivers.
9. Check for Overheating: Ensure that your laptop is not overheating, as this can lead to sudden shutdowns. Make sure the vents are clear and the cooling system is functioning properly.
10. Consider Hardware Compatibility: If you have added any new hardware recently, confirm that it is compatible with your system and Windows version.

If these steps do not resolve the issue, you may need to analyze the minidump files for more detailed insights into the crashes. This can be done using debugging tools to identify the specific drivers or hardware causing the problem.

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References:

• Bug checks (stop code errors)
• Advanced troubleshooting for stop code errors