My other main email account has been blocked

Question

I have my email linked to my Mail app and it logged me out one day and I have not been able to log in since as I could not remember my password but have since tried to type in the correct password and my account is blocked and I am unable to unlock it as I don’t regularly send emails from my account so could not provide that information.

i am using this email account to help me regain access to my original one. This is very important as I have e-tickets to an upcoming event and I can’t access my emails.

please can someone help me regain access as I am typing the correct password on my phone I have used for years. I can provide any other emails information except out going emails.

please contact me on this account so I can provide details of my account I am trying to access.

Answer 1

Hey there! Nice to meet you!

If you do not have access to the linked verification methods to your account for a password reset, I'm afraid the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl