Need help with company verification (Partner Center dashboard - Hardware)

Question

Hello!

We are completely stuck in the "Employment Verification" step in the "Partner Center".

We thoroughly fixed all types and/or mismatches between company profile info and legal documents.

We now use 'personalized' email, as some people recommended on other forums. And we even migrated to other

internet provider (to have purchase invoice that meet requirements).

Unfortunately, we still cannot complete even 'Employment Verification' step and the reasons are completely unclear.

The status is 'Rejected' and no more appeals available (the 'Resolve' button opens empty page).

Recently we created support ticket 2602120040002510, but still no answer yet.

We are highly needed support from vetting team. Please contact us via company email (@...kz) or my personal email (@...kz).

Great thanks in advance!

WBR,

Rashidem (IB-Garant LLP)

Answer 1

It sounds like you're experiencing significant challenges with the Employment Verification step in the Partner Center. Here are some steps you can take to address the situation:

1. Review Documentation: Ensure that all documentation submitted for verification is accurate and matches the information in your company profile. This includes checking that the email domain used is associated with your company and that all legal documents are up-to-date and correctly formatted.
2. Check Verification Status: You can monitor your verification status in the Partner Center under Account settings | Legal Info. This will provide insights into the current state of your application and any specific reasons for rejection.
3. Appeal Process: Since you mentioned that you have no more appeals available, it's important to note that you can only appeal a rejection up to three times. If you have reached this limit, you will need to wait for further instructions from the support team regarding your ticket.
4. Contact Support: Since you have already created a support ticket, it may take some time for the vetting team to respond. Ensure that you have provided all necessary details in your ticket and consider following up if you do not receive a response within a reasonable timeframe.
5. Documentation Suggestions: If the rejection is due to domain ownership or employment verification, consider submitting additional documentation such as:
   • An assignment letter from an authorized representative of your organization.
   • Domain ownership records or invoices that confirm your email domain is owned by your company.

If the 'Resolve' button leads to an empty page, this could be a technical issue that you may want to report to support as well.

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References:

• Verify your account information when you enroll in a new Partner Center program
• Check your verification status